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首页 > 过刊浏览>2023年第34卷第8期 >3605-3636. DOI:10.13328/j.cnki.jos.006558
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用户特征请求分析与处理研究综述
作者:
作者简介:

牛菲菲(1996-),女,博士生,主要研究领域为软件工程,业务过程管理,自然语言处理;李传艺(1991-),男,博士,助理研究员,CCF专业会员,主要研究领域为软件工程,业务过程管理,自然语言处理;葛季栋(1978-),男,博士,副教授,CCF高级会员,主要研究领域为软件工程,分布式计算与边缘计算,业务过程管理,自然语言处理;骆斌(1967-),男,博士,教授,博士生导师,CCF杰出会员,主要研究领域为软件工程,人工智能

通讯作者:

李传艺,E-mail:lcy@nju.edu.cn

基金项目:

国家自然科学基金(61802167);南京大学计算机软件新技术国家重点实验室海外开放课题(KFKT2020A05)


Survey on User Feature Requests Analysis and Processing
Author:
  • 摘要
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    摘要:

    特征请求是软件产品的真实用户在开放平台上提出的对现有特征的改进或者对新特征的请求. 特征请求在一定程度上反映了用户的真实意愿, 代表了用户的需求. 高效、准确地分析和处理用户特征请求对于提升用户满意度、提高产品竞争力起着至关重要的作用. 用户的广泛参与, 使得特征请求成为越来越重要的需求来源. 然而, 特征请求在其来源、内容以及形式等方面均与传统的软件需求不同. 进而将其充分应用于软件开发过程所采用的具体方法, 也有别于传统的需求工程. 目前已经有许多将特征请求应用于软件开发过程中的相关研究, 比如特征请求的获取、分类、排序、质量评估、为特征请求推荐开发者, 以及定位相关代码等. 随着相关工作的不断增加, 形成一个针对特征请求分析与处理研究综述的必要性日益增强. 因此, 调研121篇关于在软件开发过程中分析和处理特征请求的国内外学术研究论文, 从将特征请求应用于软件开发过程的角度对现有成果进行系统地梳理. 总结现有针对特征请求的研究主题, 提出将特征请求应用于软件开发过程的处理流程, 并与传统的需求工程过程进行对比. 此外, 深入分析在各个需求工程活动中使用的具体方法及方法之间的差别. 最后, 对特征请求的未来研究方向进行展望, 以期为同行研究人员提供参考.

    Abstract:

    Feature requests refer to suggestions to perfect existing features or requests for new features proposed by software users on open platforms, and they can reflect users’ wishes and needs. In addition, efficient and accurate analysis and processing of feature requests play a vital role in improving user satisfaction and product competitiveness. With users’ active participation, feature requests have become an important source of software requirements. However, feature requests are different from traditional requirements in terms of source, content, and form. Therefore, methods of applying feature requests to software development must differ from that of traditional requirements. At present, massive research focuses on applying feature requests to software development, e.g., feature requests’ acquisition, classification, prioritization, quality management, developer recommendation, and location of relevant codes. As related research emerges constantly, it is increasingly necessary to review user feature request analysis and processing. This study analyzes 121 global academic research papers on how to analyze and process feature requests in the software development process and systematically sorts existing research results from the perspective of applying feature requests to software development. In addition, the study summarizes research topics on feature requests, suggests that feature requests be applied to software development, and makes a comparison with traditional requirements engineering processes. Furthermore, it analyzes existing research methods of different requirement engineering and points out the difference. Finally, the research direction of feature requests is discussed to provide guidance for future researchers.

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牛菲菲,李传艺,葛季栋,骆斌.用户特征请求分析与处理研究综述.软件学报,2023,34(8):3605-3636

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  • 收稿日期:2021-08-10
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